Being in IT industry for over a decade Anju knows impactful ways to connect more effectively with client and will be enlightening us on the various aspects of handling difficult clients in a conclusive win-win manner. She will discuss practical and effective strategies to deal with such clients on the points of retaining them and develop a much stronger client and service provider bonding. Anju will also discuss client communication balance, some specific tips and, techniques to help you execute and achieve effective results.

He would also like to talk about the ways he has been able to put food on the table using this and how internet and WordPress have helped him stay at home, work in a lungi and make a career.

Discussion about Gutenberg.

He will talk about how NPM, Grunt, Gulp, Sass and Travis CI with Github can help us automate some of our tasks and improve our development process. Attendees will leave understanding when and why they’d want to use these tools in a WordPress theme-specific context, and how they play together in a real-life workflow.

About the Session: Following points will be covered in the session- 1. Customer BHAGWAN HOTA HE 2. NEVER send template replies to a customer (Every Customer deserves personal attention) 3. Understand Customer queries properly. 4. Take time to replicate issues at your end. 5. Take responsibility ( Accept Mistakes, Be Polite, Request time to Fix) 6. “Converse” with your customers Because Communications is the only key to successful customer support. 7.It is more than okay to request a customer to explain issue in more detail. 8. If a ticket is in a different language than your official language, Kindly try to translate the ticket and try to understand what the customer has to say. 9. Take note of bug customer reports by making a small excel sheet and revert to them when that particular issue has been resolved. 10. If a customer asks about something which is not currently available with your product, return in a very polite way & make him feel he is heard & let him know you would surely think of it. It will surely make his day.

In a mesmerizing set, musician Nora Brown breathes new life into two old-time banjo tunes: "East Virginia" and "John Brown's Dream." An evocative performance paired with a quick history of the banjo's evolution.

The heart is one of the least regenerative organs in the human body -- a big factor in making heart failure the number one killer worldwide. What if we could help heart muscle regenerate after injury? Physician and scientist Chuck Murry shares his groundbreaking research into using stem cells to grow new heart cells -- an exciting step towards realizing the awesome promise of stem cells as medicine.

Long before we had rocket scientists, the idea of spaceflight traveled from mind to mind across generations. With great visuals, TED Fellow and NASA economist Alexander MacDonald shows how 300 years of sci-fi tales -- from Edgar Allan Poe to Jules Verne to H.G. Wells and beyond -- sparked a culture of space exploration. A fascinating look at how stories become reality, featuring a goose machine sent to the Moon.

This animation is part of the TED-Ed series, "There's a Poem for That," which features animated interpretations of poems both old and new that give language to some of life's biggest feelings. [Poem by Tim Seibles, directed by Hannah Jacobs, music by Stephen LaRosa].

Neuroscientist and pediatrician Kimberly Noble is leading the Baby's First Years study: the first-ever randomized study of how family income changes children's cognitive, emotional and brain development. She and a team of economists and policy experts are working together to find out: Can we help kids in poverty simply by giving families more money? "The brain is not destiny," Noble says. "And if a child's brain can be changed, then anything is possible."