Oura warranty
Posted by gerryshown00
from the Computers category at
21 Feb 2023 07:08:16 am.
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Oura warranty
Here are some of the most common warranty claims, the Oura ring guarantee and what you need to know about the Terms of Use and Warranty of your ring.
The warranty depends on if you’re located in the United States, the European Union, or the rest of the world, or if you have a Generation 2 Oura Ring.
United States
The current generation 3 Oura Rings has a limited warranty period of one year, starting from the date of your original purchase.
The period can be extended if you have received a replacement ring before the one-year mark is reached. The replacement ring comes with a 90 days warranty that can extend passed the original two-year period.
European Union (EU), the rest of the world or Generation 2
The Generation 2 Oura Ring, or if you are located in the European Union (EU) or the rest of the world, the Oura Ring has a limited warranty period of two years, starting from the date of your original purchase.
The period can be extended if you have received a replacement ring before the one-year mark is reached. The replacement ring comes with a 90 days warranty that can extend passed the original two-year period.
Battery Warranty
Keep in mind that the warranty will not cover consumable parts like the battery inside the ring, therefore it’s recommended to follow these tips on how to charge the battery to keep the battery in a good shape. If not it will drastically wear out faster and impact the usability of the ring.
It’s recommended to buy the Oura Ring from an authorized seller. Even if it could be discussed if it is allowed to limit the warranty for 3rd party resellers, the terms of use state that the warranty is only applicable to the original end user purchaser. This is why you shouldn’t buy rings from 3rd party sites like eBay or Amazon.
If your local law in effect at the time of purchase requires a warranty period longer than one year, this warranty shall be extended to the extent required by such law. Within the warranty period, Oura shall repair or replace at no charge to you any components of the Product that fail the limited warranty provided. You shall be responsible for any related transportation charges. Replacement products may be new or refurbished at our discretion. “
Wear and Tear
The warranty doesn’t apply to normal wear and tear, scratches, or dents on your ring. The risk of a dent is low, scratches are something you will get, and it’s only a matter of time. That’s why we recommended you not wear it on your dominant hand. This will drastically reduce the risk of scratches on your new ring. It’s also a good idea to think about what color you are getting, as the ring is made out of a titanium cover with a Physical Vapour Deposition (PVD) coating if you decide to get any of the colored versions. The coating is resistant to scratches, but it will over time get one and the metal will be reviled underneath.
Are you afraid of scratches, get the silver version, it will not be as polished as it comes but build a nice patina of small scratches. You can always get some polishing and polish the scratches away if you want down the line.
Need to Use Your Warranty Claim
Oura got the right to decide if they are going to repair the product, replace or offer a full refund. Most people that have needed to use their claim have got a new ring. This was also what the author got when turning in his Gen 2 after having problems with it. The process was smooth and there were no hiccups during the claim. The team will look into the device data to try and see if the ring is behaving differently. In this case, the battery was draining faster than expected.
During the process you will need to confirm the following information:
Recipient Name for Replacement
Your current shipping address
Phone number
Order number for the ring/charger experiencing an issue (found in the order confirmation email)
The model and size of your ring
How Long Time Does It Take To Receive The Warranty Replacement?
Usually, it will take approximately 5-7 business days after your warranty case is approved for you to get your replacement ring. Once the ring is shipped, the Oura team will send out the tracking details for your shipment.
Do I need to send the ring back?
In most cases, there’s no need to send your current ring back. As with any electronic waste dispose of the old Oura Ring according to the electronic waste standards in your local area.
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